Welcome to Jelly Joy! By using our website, placing an order, or interacting with us, you agree to the following terms and policies.

1. General Information

This website is operated by Jelly Joy. Throughout the site, “we,” “us,” and “our” refer to Jelly Joy. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

2. Product Information

We strive to display our products as accurately as possible, including colors, ingredients, and effects. However, due to screen differences or individual lip tones, actual results may vary. All products are for external use only.

3. Orders & Payments

• All prices are listed in EGP (Egyptian Pounds).
• We reserve the right to refuse or cancel any order at our discretion.
• Payment must be received before orders are processed and shipped.

4. Shipping & Delivery

• We offer shipping across Egypt.
• Standard delivery times are 2–5 business days. Delays may occur during holidays or high-volume periods.
• Shipping fees will be calculated at checkout.

5. Returns & Exchanges

Due to the nature of cosmetic products and hygiene regulations, all sales are final.
We only accept returns or replacements for defective, damaged, or incorrect items. To request a replacement:

• Contact us within 48 hours of delivery.
• Include your order number and a photo of the issue.

6. Privacy Policy

Your privacy matters to us. Any information collected (such as name, email, shipping address) is used solely for order processing and communication. We will never sell or share your personal information with third parties.

For more, please read our full [Privacy Policy].

7. Intellectual Property

All content on this site including product names, images, logos, and text is the property of Jelly Joy and may not be used or reproduced without permission.

8. Changes to Terms

We reserve the right to update these terms and policies at any time. Changes will be effective immediately upon posting.